Frequently Asked Questions + Tips

General information

Any helmet of any brand must be replaced after the first impact. A crashed helmet presents serious risks of not offer 100% protection in a second injury. Even if the appearance says otherwise, it may have internal cracks in fiber and/or damage to the foam. So be very careful when buying used helmets, as they may have already been impacted.

ATTENTION: BEFORE USING YOUR HELMET, ADJUST THE JUGULAR STRAP TIGHTEST AS POSSIBLE. A LOOSE STRAP CAN MAKE THE HELMET JUMP OFF YOUR HEAD WHILE RECEIVING AN IMPACT.

How long does it take to get my order?

We need 5 to 10 business days to fabricate and send your helmet exactly how you chose it (maybe more, because we need to make it with all care and no rush). After sent, it takes around 10 to 15 business days to arrive in any place of the world. 

*Carbon made helmets may need until 10 extra days to be sent, as they takes more time than normal to be manufactured and finished.

*The manufacturing term starts to count on the next business day after the payment confirmation.

How to choose the size of my helmet?

To find your ideal measure just pass a tape (those sewing tapes) around the head at the eyebrows/tip of the ears and score it in centimeters. Usually it is between 50cm to 63cm.

These are our available sizes:

Extra Small (49 — 51cm)

Small (52 — 54cm)

Regular (55 — 57cm)

Large (58 — 60cm)

Extra Large(61 — 63cm)

* Only “Avitar V2″ and ” Bolt” helmets can go until the Extra Large size.

How can I pay for my order?

You can pay though PayPal. The safest method to buy online. 

If you prefer, you may also be doing your request via bank deposit. All bank informations will be shown at the end of your order on our online store.

How to wear my helmet properly?

The first thing you should do when you receive your New Olders is to adjust the jugular strap comfortably and tight to the chin. This detail is vitally important for your safety as the helmet needs to stand firm in your head during a crash. A loose strap allows the helmet to get out of your head when receiving an impact.

The best way to wear and take off your New Olders comfortably is grabbing it by the jugular straps and then “opening” the helmet input before putting your head out or inside. A downhill helmet is naturally lower than the ones used on motorcycling, so trying to fit the helmet directly without “open” entry first may cause an impression that it is too small and can ending up hurt your ears. Use this technique for greater comfort during use.

Another tip that seems simple, but extremely efficient, is to put your helmet starting at the nape of the neck. Simply put the back of the helmet on the back of your head and then lower it to get the rest of the head inside. Doing this way it will slide in like a glove!

It is always good to put your New Olders into the protective bag when not in use. This prevents scratches and preserves it always as new.

Tip to save on small orders

If you already have your New Olders and are thinking about asking something small like: Extra Visor, Protective Bag, or any other product of smaller proportions, you will be faced with the freight that can often be more expensive than the product itself. We recommend you to ask any friend of yours if they are thinking about ordering a helmet or if them just ordered one. So you can contact us and ask to put your small order inside your friend’s helmet box, taking advantage of his sending to escape from paying another $hipping.

If you have any other question, contact us.

Now go choose your helmet and let’s rock!